Starbucks Reputation Challenged Quickly

One Incident Can Shift Your Online Reputation Quickly This last week Starbucks had a terrible incident of racism on the part of an employee and customers. Starbucks quickly went into crisis management mode, closed their stores for an afternoon of training across the country,…

Negative Customer Reviews: Avoid These Deadly Mistakes

Deadly mistakes you want to avoid when handling negative customer reviews No one, no small business owner wants to see negative customer reviews. They can be so totally disheartening, annoying and quite shocking.  If you can take a step back they can also provide you…

Getting Customer Reviews

How To Get Audio/Video/Photo Customer Reviews For Your Small Business Customer reviews can be so helpful to a company.  Video and photo gives you an added advantage of add authenticity to the review as well as search engine ranking power. An often overlooked method…

Your Reputation is On The Line

How to Assess Your Online Reputation Have you ever checked your reputation online.  The online world provides a totally different reputation management challenge than the past. It is critical that you check yourself out and that you monitor your reputation ongoing. Assessing your online…

Your Online Reputation

Why is Your Online Reputation Important? As a business owner, you probably already know what your online reputation is. It’s common sense, isn’t it? It’s the impression your company gives, and what people think of you, when they’re surfing the Web. But, your online…

What is YOUR Business Reputation?

Have you ever wondered if your business reputation was being trashed? Do you know what people are saying about your business? Your business reputation is important. You need to know what is happening to your reputation. Well you need to. With the Internet there…