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Archive for how to market my business

Do YOU Know the Marketing Keys?

marketing keysThe Marketing Keys to Success

Key 1 – Do Your Research

In marketing, hard data is everything. You can’t base your marketing on your gut feelings or assumptions you have about your market. These assumptions may not be accurate and, in fact, they could be completely wrong.

This is why we conduct market research. Research involves gathering objective data about your market so that you can use it to make informed decisions based on facts.

In years past, before the wonders of the Internet, marketers had to pay large sums of money and invest a great deal of time to conducting research. Traditional methods include focus groups, direct mail campaigns, surveys, and one-on-one meetings with customers. These methods weren’t cheap. The fact that companies invested so much of their financial resources toward this research shows you just how important it is.

You may feel that you have your finger on the pulse of your market, but the data your research yields may surprise you. Through this research, you need to not only pinpoint the exact demographics of your market, but also how your customers think about your products, your business, other brands they like, and how they spend their money.

There is only one place to get this information. You have to go straight to the source – your market.

Understanding Your Market

An essential part of your marketing plan is to identify your target market. You have to know as much as possible about the people who buy from you. You need to look at large-scale trends among your market as a group, as well as the thoughts and feelings of individuals within this group.

You can gain this data through direct communication with members of your market or through observation. Direct communication, such as conducting surveys or asking questions to members of your market, is very useful. But observation also has its advantages.

When you ask questions directly, a person may feel that they’re put on the spot. They may give you the answer they think you want to hear. Observation shows not what they say but what they actually do. It’s also very easy to observe your target market online through things like social media, online forums, blog comments, and so on.

What you need to research:

Customers. Get a clear understanding of the demographics of your market, their needs, and what factors influence their buying decisions. You also need to segment your market, dividing it into groups according to important differences within it.

Market Dynamics. This includes patterns in your market’s behavior that occur over time. These patterns could be seasonal, occurring at different times throughout the year, or they could be longer-term patterns that stretch over years or decades.

Products. Your research should include what products similar to yours are already on the market. You need to know where your products fit in to the overall scheme of things. It’s also important to know what your competitors are offering so that you can offer unique value with yours.

Industry. Through research, you should look for current sales in your industry. Each industry has benchmarks which state the best and worst performance level in that specific industry.

Suppliers and Other Businesses. Locate suppliers and other businesses you’ll need to rely on when your marketing gets underway.

Market research is ongoing. It’s not something you do just once and then forget about. You need to constantly research your market because it changes. You’ll need to incorporate these changes into your marketing plan.

Action Steps

  • Start with some basic research on the above list. Look at the overall economy and current marketing trends. Find out about the people in your market and create a simple profile. Learn about your industry.
  • Try to look for data that shows trends over time. This is important because you can often get an inkling of future trends by looking at past trends
  • Make points of contact with your customers and give them a chance to express their opinions to you. You can do this through forums, social media or other online groups.

marketing keysKey 2 – Hone Your Marketing Mix

Another important element of your marketing plan is what’s called the marketing mix. Your marketing mix includes the specific details of your plan. From these details, you can derive the strategies and tactics you’ll put into place to reach your goals.

This is referred to as a ‘mix’ because every business’s marketing is different, so you need a combination of factors in your strategy. To define your marketing mix, start with large business goals and work your way down to the smaller details. Each strategy and tactic is related directly to the attainment of one of your business goals.

An important part of the marketing mix is that it’s diverse. You don’t employ just one tactic and call that a marketing plan. When you have many diverse tactics, it multiplies your efforts and allows you to reach and effectively communicate with every segment of your market.

The 4 P’s

To help you formulate your marketing mix, you should think in terms of the 4 P’s:

PRODUCT – Your products or services; in other words, what you’re offering.

PRICE – The price at which you set the product. This price should conform to the market and its expectations.

PLACE – Where you can put your offer in front of your market. This includes distribution channels and all other factors involved in getting the goods to buyers.

PROMOTION – How you can promote the product and spread the word.

PRODUCT is the simplest consideration. This is what you’re offering. Consider the products’ features and how they benefit the buyer. Look at similar products on the market and determine how yours is different or better. Try to figure out which unique problem of your market it solves.

PRICE is fairly straightforward as well, but there’s an important point to keep in mind. Your price should be based on the perceived value in the eyes of your market, not the actual cost. This is why it’s good to look at the pricing and sales of similar products. Your customers expect to buy a certain type of product at a certain price. You need to price your product according to these expectations. Cheap is not necessarily good if your customers expect the item to have a higher price tag.

PLACE refers to the location online or offline where you sell your product. The idea is to find out where your target market is and likes to shop and to put your offer where they are.

Finally, there are many different things you can do with PROMOTION. The whole idea is to spread awareness of your product and brand, both online and off. Again, start with your target market. Consider many types of promotions, both online and offline, and determine which kinds would be most effective for gaining the attention of your customers.

Once you have each of these 4 P’s defined, test your marketing mix from a customer’s perspective. Put yourself in the shoes of your customer and ask questions such as these:

1. Does it meet the buyer’s needs? (Product)
2. Will your customers consider it priced fairly? (Price)
3. Will your customers find the product where they shop? (Place)
4. Will your marketing communications reach them? (Promotion)

Action Steps

  • Draft each of the 4 P’s for your business and its products. If you have a segmented market, you may want to do the same for each segment.
  • Test your 4 P’s from a customer’s point of view.

marketing keysKey 3 – Monitor Your Results

Just as you need objective data in order to formulate your marketing plan, you also need follow-up data to keep it current. You can obtain this data through monitoring. Monitoring your marketing shows you exactly what’s working and what’s not so that you can make changes to your strategy. Just as the objective data you discover about your market may surprise you and destroy your assumptions, so can this follow-up data.

Monitoring means not so much watching sales but watching your customers. Like every other part of your marketing plan, it should be based on your customers and their tastes. Once you start your campaign, pay attention to what they say, do and think in regards to your offering and promotions. Watch how they react.

You should also stay abreast of changes in the market or in your industry. These changes could be the cause behind changes in your customers’ behavior.

There are many tools available for monitoring the progress of your marketing plan. You just need a few that are good and reliable, and give you the specific data you need.

With these tools in place, you can monitor your marketing by setting goals milestones, and seeing whether your efforts reach these goals or not. They need to be measurable so that you can tell whether your tactics are working or not. Decide how you’ll identify success or failure based on these goals and milestones.

Where you encounter success, replicate your efforts and refine so that they’re even more fruitful. For example, if you find that posting a weekly blog increases traffic to your website, keep posting that weekly blog. You may even want to post two per week or add videos to the mix.

On the other hand, where you find results that don’t add up, this is where you need to change your tactics. If you’re placing banner ads on websites similar to yours and the trickle of traffic they’re bringing you isn’t worth the money you’re paying to place them, this is a tactic you should stop.

Look for weaknesses or gaps. Like your failures, there are areas that can be improved. You can tweak them until they’re in line with your marketing objectives.

Action Steps

  • Track sales, leads, visits to your website, and any other metrics that are related to your marketing goals.
  • Set benchmarks you can reach that will define success for you.
  • Put together a plan for following up with your customers after purchase. Ask them what they liked about the experience of why they left for a competitor.

THE 3 KEYS you’ve learned in this report offer just a basic outline of what your marketing plan should entail. There is much more involved in creating a good plan. You need to identify your unique value proposition, state your goal or vision, define your goals and objectives, and create a budget.

This is just a start. If you want to know how to craft a winning marketing plan step-by-step with more details and examples, please check out my course. It leads you through the process one section of your marketing plan at a time. By the time you’re finished, you’ve already brainstormed and sketched the major sections. Please check it out.

http://CompassRoseConsulting.com/strategic-marketing-simplified

During this 4+-session workshop I guide you through a complete marketing plan development. You can you leave with your marketing strategy.

Strategy vs. Tactics in Marketing

Lead GenerationHave you developed a suite of marketing tactics or have you developed a strategic marketing plan?

Many, many business owners have strung together a bunch of marketing tactics.  They think it is strategic but they don’t fit together well and they don’t work strategically.

A marketing strategy should take a prospect through a process that first gets their attention, then educates and guides until they have reached the point that they WANT to buy from YOU because they see YOU as the person that has what they need.

But when you decide to start using a new tactic without thinking through the entire process of the buyer, you will most likely fail. The tactic will be blamed as ineffective and you will not see the results that you want.

It is vital that strategic marketing be well thought through.  You should NOT be calling the newspaper to run an ad without a well thought out strategy for what people will do when they see your ad.

I was talking with a business owner just the other day that said — ‘well, I just want brand recognition’.  That is great for Coke or Pepsi or McDonald’s, but most small business owners cannot afford to do just brand recognition.  They need to do lead generation and lead conversion.  Brand recognition takes a lot of money. Using a tactic for brand recognition without a strategic system for lead capture is sure bankrupt many a small business owner.

But — with the right strategy you can make an ad work for you.  Marketing is not a puzzle — but it does have a lot of pieces to it and they need to be strategically put together.

The newspaper ad — needs to have a call to action!  That call to action takes the prospect somewhere — you need to think this through. The call to action should NOT be “Call ME!”.  That just is not realistic.  What is a good call to action?

A strong call to action has a lead capture system built into it.  It compels the prospect to give to you their name and email (minimally) and in exchange you provide something of value to the prospect.  Most commonly — this is a landing page with an offer of a free report/video series/tip sheet/white paper…etc.  It is too early to jump to the free consult.  And the offer needs to be compelling.  The lead capture form needs to be automated. You do not want to be manually sending out free reports to people. Using a service such as Aweber, Get Response, Mail Chimp or Zoho provides this to you.

Once you have captured the lead, then you have the ability to continue to follow up with people.  Auto-responders can provide a great deal of follow up for you, automatically.  Eventually, you do want to be talking with the prospect.  When depends on you and your business.  But when you do — this needs to be thought out also. What is the goal of the conversation?  How can you guide the lead to that goal?  Using a script to do this increases your conversions.  Just winging it and hoping that each of your staff do the same is likely to decrease your conversion rate.  When you script out the call or the office visit or the webinar then you are thinking the entire process through.  You aren’t forgetting a piece.

Throughout the process you need to be tracking what worked and what didn’t. If there is a step that doesn’t work — then refine it.  Do not give it up.  Revise and refine to get it right.

Take a few minutes to look at your strategies — are they well thought out?  Is there a system in place?  Have you put scripts in place for your staff?

Join the webinar this Thursday to learn what you are probably doing wrong in your marketing:

JOIN THE WEBINAR: Everything You’ve Learned About Generating Leads is Wrong!!