Archive for leadership skills

Leadership Navigator Radio: Bullies at Work

Leadership Navigator Radio

Today we discussed bullies at work, whether they are staff members, managers or leaders themselves, the bullying behavior needs to be addressed.

Some of the steps recommended:

  1. Listen to staff that inform you of bullying
  2. Listen on the workfloor
  3. Observe
  4. Take Action
  5. Create a corrective action plan with the staff member
  6. Follow Up Regularly and Consistently.

Bullying cannot be tolerated in the workplace.  If you are the leader, you need to create strategies to address bullying behavior.


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Holiday Leadership Lessons: Spirit is Contagious

Holiday Leadership Lessons from the Movies:

Elf: Enthusiasm Is Contagious

Take a six-foot tall adopted elf named Buddy (played by Will Ferrell) who wants to find his birth father, make that father the prickly James Caan, and throw them together  in the midst of New York City and see what happens. Buddy wants a warm and cuddly family reunion; his father Walter wants nothing more than to make this new-found son disappear, preferably with a pair of cement boots on him.

Ah, but this is Christmas, so not only does Buddy convince his new family that syrup tastes good on everything; he also wins the heart of his stepmother, half-brother, and the cynical Jovie, his new love. And yes, Walter eventually sees the light.

So business owners, here’s your business lesson from Buddy the Elf: “The best way to spread Christmas cheer is singing aloud for all to hear.”

So… what if you’re not Santa? Buddy would tell you it doesn’t matter. Enthusiasm is catching. No one is going to be more excited about your business, your product, your podcast, your class, your blog than you are.  Be enthusiastic with your staff, your vendors and your customers.  You MUST BELIEVE.  If you don’t BELIEVE how can anyone else?

Sometimes we feel a little hesitant to show our enthusiasm. It can be risky to show how much we care about something. But if we don’t show our passion, we’re not going to convince anyone else to follow or act on our recommendations.  We’ve even been trained to not brag, not show off and so those types of behaviors often feel uncomfortable.  Overcome it.  Jump out of your comfort zone and share proudly with enthusiasm your business.  Your excitement will be contagious.

Think about the last time you went out to eat. If the waiter or waitress gave a lackluster endorsement to the daily special, you likely took a pass. But if she or he said, “I just tried it before my shift and it was delicious!” you’d be a little more likely to partake. Enthusiasm sells. Period.

Here are a few tips to make like Buddy the Elf without sounding like a used car salesman (or an escapee from the North Pole):

  • Be honest. Don’t sell or promote something you don’t believe in. It never works – people can tell, and you’ll damage your reputation. BELIEVE.
  • Be yourself. You may be the understated type who isn’t going to jump out of a helicopter a la Richard Branson to promote your latest business venture. You don’t have to be! (One Richard Branson is enough for this world.) But do show your energy in a way that is natural for you, and push your comfort zone a bit.
  • Be realistic. If you promote every new thing that comes down the block, or have a new solution du jour, pretty soon no one is going to listen to you.

You don’t have to dress up in pointy shoes to get people to buy your new ??????. But hey… if the shoe fits… why not?

At the minimum, don’t promote things you aren’t passionate about yourself.  Don’t sell the broken down “used car”.  Sell yourself, your own enthusiasm and passion for your product and service, and sell your belief.

Keep watching for more lessons from the movies for businesses and leaders.  Join the conversation and leave your comments.  Become a contributor and include a full business/leadership related article.

Leadership During the Holidays

The holidays are a great time for leaders to stand out and shine. There are many opportunities to be a guiding light, to demonstrate your company values and aspirations.  What are the ways that you have taken the lead during the holidays?  Not a holiday party but real leadership of holiday spirit.  Share your stories and let me know the impact it has had on your team and workplace.

Does your workplace do special outreach?  Support community programs?  Support staff in community leadership during the holidays?  How do you demonstrate your leadership at this special time of year?

Holiday Leadership Lessons: It's a Wonderful Life…

Special Leadership Lessons from Holiday Movies:

It’s a Wonderful Life:
Never Underestimate the Power of Tribes

One of the most memorable Christmas movies of all time is Frank Capra’s “It’s a Wonderful Life,” starring the incomparable Jimmy Stewart and Donna Reed. It’s the ultimate feel-good movie, perfect for anyone who’s ever wondered if their life holds meaning.

Here’s the lowdown: George Bailey, played by Stewart, is on the verge of collapse. His small building and loan company is on the verge of bankruptcy, the mean rich man in town is poised to swoop in, and though he has a house full of adorable kids and a gorgeous wife (Reed), there’s never enough money to go around. George decides his family and business would be better off without him. On the brink of suicide, he’s saved by a fledgling angel, Clarence.

Clarence goes on to show George what his life would be like if he’d never existed, and the sight ain’t pretty. By seeing all the people he’s touched, George realizes that he has created a strong network of love and support – he’s created a tribe. And it’s this tribe that pulls together at the end of the movie to give back to George, helping him out of his current difficulties.

The lesson to you should be obvious: Your tribe can, quite literally, save your life. You should be building not only a viable business, but a community – one that supports and cares for each other. If you’re just out to make a buck, don’t be surprised if no one leaps to defend you or lend you a helping hand when things go bad. And they will go bad.

You can get “slapped” by Google. You can get your PayPal account frozen. You can get brought up on charges by the FTC. You can get hacked, robbed, or plagiarized. It happens.

But if you have friends like George’s, you’ll have a whole team of folks on your side. But one thing to remember: George had friends he’d created just by being a good guy, doing the right thing at the right time, not worrying about what was in it for him. He stood up for what was right and shook hand after hand, even when it cost him personally.

He didn’t build this community by selling junk or automating his Twitter feed or spamming everyone. He did it the old fashioned way: By caring.

Some business techniques never go out of style.

How have you incorporated building community into your leadership style and practice?  Building community is skill of talented leaders.

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