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Leading To Your Values

values alignmentValues Alignment

As a leader, the values of the organization need to be a focus.  When you lead to your values, then you are walking your talk, practicing what you preach, and living those values.

Doing a periodic values check is important. Are we in alignment with the values of the organization?  Do the values we have outlined still fit the organization? And, what do we need to do to be in alignment with the values of the organization?

Here at Compass Rose Consulting, we just recently been looking at our own values. But values alignment is something that has been important to me for a long time. It was included in my first business development program: Business Builders Intensive and is still a part of Bizology.Biz.  It is important to look at.

When you are out of alignment with your values — your staff notice and your customers notice.   Something doesn’t feel right. They know it and it impacts them.

Our alignment evaluation looks at:

What is the value? Name it:

How is it practiced across the organization?
Operations?
Products?
Marketing?
Leadership?
Staffing?
HR?
etc.

For instance, I worked with an organization that worked with youth and taught that you needed to get a college education so that you would be fairly paid. And we hired people with college degrees to work with the youth. BUT, we did not pay a fair wage for the work done.  The values were out of alignment with the practice.

Take a look at your values and how they are working in your business. Is there something that you need to shift or change?  Is there a way to practice them better?

Leave me your thoughts below and let me know how your business is doing.

Negative Customer Reviews: Avoid These Deadly Mistakes

Deadly mistakes you want to avoid when handling negative customer reviews

No one, no small business owner wants to see negative customer reviews. They can be so totally disheartening, annoying and quite shocking.  If you can take a step back they can also provide you with some honest feedback about areas of your business that you may be blind to. This isn’t always the case but important to take a look and be honest with yourself.

Online reviews are here to stay so it’s best to know how to handle them correctly and how not to handle them.

Here are some common mistakes business owners make in handling negative customer reviews

1. Don’t Get Emotional

One of the biggest mistakes a business owner can make is to take negative reviews extremely personally. While negative reviews can be hurtful, it’s important not to get swept away into an emotional state of depression, anger, self-pity or hopelessness. If you have a few negative reviews amidst a lot of other positive ones, realize that these are just the opinions of a minority. Also understand that people need to air their grievances and possibly found the easiest way to do it was online. By having a sober and objective view about negative publicity, you will be able to better tackle the problem in a calm, organized and respectable manner than if you are on an emotional roller-coaster.

2. Don’t Fail To Research The Complaint

KNOWLEDGE IS KEY: One of the key weapons in dealing with negative reviews is having an arsenal of factual information about the business transaction that resulted in the negative publicity. However it’s easy to get impulsive and immediately respond to a negative review without checking your facts. This can only lead to false assumptions and further public embarrassment as you will come across as a business that doesn’t know what it is talking about.

Getting your facts right is also critical in knowing whether the negative review was accurate or inaccurate.

  • Were your employees really rude to that customer?
  • Did that package go to the wrong shipping address?

If your facts reveal your business messed up, you will need to apologize and rectify the situation and if the client was the problems, you can still approach them with a mind to helping them see your side of the story.

3. DON’T Be Defensive

Another big mistake is being overly defensive and seeking to pass blame to everyone but your business. One of the marks of being defensive is getting involved in a back and forth online shouting match with your customers. This is definitely not the way to go because first of all, you have an online audience witnessing your tirade and secondly everyone expects your business to be professional and take the high ground.

As you engage, maintain a respectful, truthful and objective approach as this will most likely win over your negative reviewer and other online users

4. Don’t Ignore The Review

Take your head out of the sand!!

Just as bad as being defensive, is being flippant and ignoring negative reviews. Every negative review is worth taking a look at and worth rectifying to the best of your ability as a business owner. By burying your head in the sand and ignoring what people are saying, you are only setting up yourself for a major storm ahead. It’s always best to nip bad publicity in the bud and save yourself a lot of trouble and money down the road.

As I said, customer reviews are here to stay.  It is important to be on top of them.  The good and the bad!

crconlinemonitor3Check out our online monitoring service — we monitor your reviews, we help you generate new reviews and we help you handle the good, bad and the ugly!!

www.MeetWithDonna.com

Time Management

Time is your most valuable resource, in fact it is more valuable than gold or diamonds. Learn strategies from Business Success Coach, Donna Price, on using effective time strategies. Learn more at: www.bizology.biz

Press Releases

Business Success Coach, Donna Price, shares her Bizology.Biz Tip of the Day. Today: Press Releases.

Your Vision Drives Your Success

Bizology.Biz Tip today is all about creating your compelling vision for success. www.bizology.biz

Bizology Biz Tip Marketing Plans

Creating an effective marketing plan for your business is vital.

Tip of the Day: Business Values

Business Success Coach, Donna Price, shares the importance of creating business values to guide your small business operations. For more information visit: www.bizology.biz

Operations: Who Does What

Bizology.Biz tip of the day: Even if you are a micro business you should have an operational plan. Operations give you a strong foundation. BizSuccessCoach, Donna Price shares strategies for building your OP plan.

The Foundation of Health, Wellness…

Health, wellness & balance are the foundation of strong, effective business. You can intentionally build a healthy organization and maintain better health and wellness. Coach Donna Price shares strategies: www.resourcesforentrepreneurs.com

Generating New Leads: Creating a Reliable System

Lead Generation is a Key to Building a Thriving Business

Entrepreneurs need new leads coming into their business regularly.  Leads or prospects are what turn into customers.  Customers, of course, are the life blood of business.  But what many business have not mastered is the art of creating a reliable system of generating new leads.

There are many lead generation strategies that can be used.  The first step is to systematize your approach.  By creating a system you can track your results more easily.

 

First, identify the Lead Generation approaches you will use:

  1. Networking (List the groups that you network with)
  2. Speaking
  3. Tele-Seminars/Webinars
  4. Social Media:
    1. Facebook
    2. LinkedIn
    3. FastPitch Networking
    4. E-Cademy
    5. MySpace
    6. Twitter
    7. Merchant Circle
    8. Niche Specific Groups/Forums
  5. Forums
  6. Local Government Records
  7. Writing Articles
  8. Natural Networking through your personal contacts, church, clubs or other organizations, where does natural networking happen for you.
  9. Trade Shows
  10. Website
  11. Email Marketing
  12. Referrals/Word of Mouth
  13. Internet Advertising
  14. Cold Calling
  15. List Buying
  16. Coffee Meetings
  17. Joint Venture or Affiliate Referrals
  18. Advertising (Print, Radio, Television, Cable TV, Info-mercials)

 

Second create your process for the approach or strategies that you select.  Write out the process so that you can follow each and every time.

Implement each step of the process and track each new lead and contact.

Develop a strategy for what happens with a lead once you have the lead.  What are the follow up steps that you follow?  Document at what point a lead becomes a customer.  Does the process happen predictably?  Evaluate your process and make determinations about what is and is not working.  Make necessary revisions to the process to maximize your results.

When you have a predictable process for generating new leads and converting those leads into clients or customers, THEN, you have a business that you can grow at a rate that you desire.  In essence you can turn the water on and off, or up and down.

You don’t want a pipeline that is overflowing and unmanageable.  That is a waste of time and money. Save the money and the time for when you need the new leads and your business can handle them.

Systematizing your operations gives you a stronger foundation for growth.  When the systems are in place and working well, then you are able to add staff, train staff easily or outsource tasks.  When everything is stored in the head of the owner it makes it very difficult to grow the business in the way that you desire.

Creating a System for Generating Leads

Entrepreneurs need new leads coming into their business regularly.  Leads or prospects are what turn into customers.  Customers, of course, are the life blood of business.  But what many business have not mastered is the art of creating a reliable system of generating new leads.

There are many lead generation strategies that can be used.  The first step is to systematize your approach.  By creating a system you can track your results more easily.

First, identify the approaches you will use:

  1. Networking (List the groups that you network with)
  2. Speaking
  3. Tele-Seminars/Webinars
  4. Social Media:
    1. Facebook
    2. LinkedIn
    3. FastPitch Networking
    4. E-Cademy
    5. MySpace
    6. Twitter
    7. Merchant Circle
    8. Niche Specific Groups/Forums
  5. Forums
  6. Local Government Records
  7. Writing Articles
  8. Natural Networking through your personal contacts, church, clubs or other organizations, where does natural networking happen for you.
  9. Trade Shows
  10. Website
  11. Email Marketing
  12. Referrals/Word of Mouth
  13. Internet Advertising
  14. Cold Calling
  15. List Buying
  16. Coffee Meetings
  17. Joint Venture or Affiliate Referrals
  18. Advertising (Print, Radio, Television, Cable TV, Info-mercials)

Second create your process for the approach or strategies that you select.  Write out the process so that you can follow each and every time.

Implement each step of the process and track each new lead and contact.

Develop a strategy for what happens with a lead once you have the lead.  What are the follow up steps that you follow?  Document at what point a lead becomes a customer.  Does the process happen predictably?  Evaluate your process and make determinations about what is and is not working.  Make necessary revisions to the process to maximize your results.

When you have a predictable process for generating new leads and converting those leads into clients or customers, THEN, you have a business that you can grow at a

Creating a System for Generating Leads

 

Entrepreneurs need new leads coming into their business regularly.  Leads or prospects are what turn into customers.  Customers, of course, are the life blood of business.  But what many business have not mastered is the art of creating a reliable system of generating new leads.

 

There are many lead generation strategies that can be used.  The first step is to systematize your approach.  By creating a system you can track your results more easily.

 

First, identify the approaches you will use:

  1. Networking (List the groups that you network with)
  2. Speaking
  3. Tele-Seminars/Webinars
  4. Social Media:
    1. Facebook
    2. LinkedIn
    3. FastPitch Networking
    4. E-Cademy
    5. MySpace
    6. Twitter
    7. Merchant Circle
    8. Niche Specific Groups/Forums
  5. Forums
  6. Local Government Records
  7. Writing Articles
  8. Natural Networking through your personal contacts, church, clubs or other organizations, where does natural networking happen for you.
  9. Trade Shows
  10. Website
  11. Email Marketing
  12. Referrals/Word of Mouth
  13. Internet Advertising
  14. Cold Calling
  15. List Buying
  16. Coffee Meetings
  17. Joint Venture or Affiliate Referrals
  18. Advertising (Print, Radio, Television, Cable TV, Info-mercials)

 

Second create your process for the approach or strategies that you select.  Write out the process so that you can follow each and every time.

 

Implement each step of the process and track each new lead and contact.

 

Develop a strategy for what happens with a lead once you have the lead.  What are the follow up steps that you follow?  Document at what point a lead becomes a customer.  Does the process happen predictably?  Evaluate your process and make determinations about what is and is not working.  Make necessary revisions to the process to maximize your results.

 

When you have a predictable process for generating new leads and converting those leads into clients or customers, THEN, you have a business that you can grow at a rate that you desire.  In essence you can turn the water on and off, or up and down.

 

You don’t want a pipeline that is overflowing and unmanageable.  That is a waste of time and money. Save the money and the time for when you need the new leads and your business can handle them.

 

Systematizing your operations gives you a stronger foundation for growth.  When the systems are in place and working well, then you are able to add staff, train staff easily or outsource tasks.  When everything is stored in the head of the owner it makes it very difficult to grow the business in the way that you desire.

 

 

 

rate that you desire.  In essence you can turn the water on and off, or up and down.

You don’t want a pipeline that is overflowing and unmanageable.  That is a waste of time and money. Save the money and the time for when you need the new leads and your business can handle them.

Systematizing your operations gives you a stronger foundation for growth.  When the systems are in place and working well, then you are able to add staff, train staff easily or outsource tasks.  When everything is stored in the head of the owner it makes it very difficult to grow the business in the way that you desire.